Frequently Asked Questions

What is the ACTIVE Advantage Bonus Rewards Program?
The ACTIVE Advantage Bonus Rewards Program is an exclusive rewards program for current ACTIVE Advantage members. Every customer who has a current ACTIVE Advantage membership may sign up for the bonus rewards program and become eligible to redeem any offered bonus reward up to one time (except for the live event credit which can be redeemed once per month) between January 1, 2019 and December 31, 2019. These bonus rewards include experiences for active minded individuals (like you!) including personal training sessions, live event credits, beer and wine tasting and more!
How do I qualify for the ACTIVE Advantage Bonus Rewards?
In order to qualify for ACTIVE Advantage Bonus Rewards, you must be a current ACTIVE Advantage member and maintain your membership between January 1, 2019 and December 31, 2019.
How many ACTIVE Advantage Bonus Rewards can I receive?
You can redeem each reward starting on January 1, 2019 all the way through to December 31, 2019. There is a limit of one reward type per person, per household and per booking group (group is defined as more than one person accompanying the voucher holder), excluding the live event credit which can be redeemed once per month (for a maximum of 12 times during the Promotional Period). For example, once you redeem a personal training session, you will not be able to select that reward again.
How do I receive my ACTIVE Advantage Bonus Rewards?
You will need to visit the Rewards page to make a selection. If you select a digital bonus reward you will be asked to confirm your reward choice, once you confirm your choice you will automatically receive an email including a unique partner code as well as a link to the partner website and redemption instructions.

If you choose a Fun Pass bonus reward, you must submit your first name, last name, email address and ZIP code on the redeem page and choose the venue you would like to visit. You will be asked to confirm your venue choice and will then be automatically emailed a voucher to bring to the venue. Don't forget to call the venue ahead of time to check availability and to make a reservation if required. Your voucher will expire 3 months from date of issue.

Are there any restrictions to the ACTIVE Advantage Bonus Rewards Program?
You must be a current ACTIVE Advantage member to participate. This reward program is only valid in the continental United States (excluding Alaska, Hawaii & U.S. Territories). There is a limit of one reward type per customer name/address/booking group, excluding the live event credit. Rewards are subject to availability and the value and types of rewards will vary dependent on the geographic location and vendor fulfilling the reward. You must be 18 years of age or older in order to redeem, unless you redeem a beer or wine tasting experience. If you redeem a beer or wine tasting experience, you must be 21 years of age or older. A valid credit card is required for the 30% DNAFit Kit discount bonus reward. Please review the full Terms and Conditions for additional details.
If I have another question that is not answered in these FAQ's, who can I contact to help me with my question?
If your question has not been answered in the provided FAQ's, please email us at activeadvantagebonus@rewardrequest.com or call at 617-939-0396 Monday through Friday 9AM – 6PM ET, excluding public holidays. We will be happy to answer any other questions you may have.

$50 Live Event Credit FAQ's

What is TheTixFix?
TheTixFix is an online marketplace that connects buyers and sellers of live event tickets allowing you to save on sports, concerts, theater, events, and much more. They provide fans (like you!) with access to a huge selection of quality event tickets, even when they are sold out elsewhere.
How many times can I redeem my reward?
You can redeem the live event credit up to twelve (12) times in the year! At the start of each month, you will be eligible to redeem one (1) fifty dollar ($50.00 USD) credit towards a live event of your choice. Customer must purchase a minimum of two (2) tickets when using the $50.00 USD live event credit.
Can I sell my offer?
This offer is not transferable for sale, resale and is not redeemable for cash.
Can I use all of my $50.00 credit code at once?
Yes, you can use your entire $50.00 credit code in one transaction. Any leftover credit will not be rolled over or saved for future transactions.
Can I use multiple $50.00 credit codes in the same transaction?
No, you cannot stack credit codes and each credit code must be used in separate transactions.
Are there any restrictions to the live event ticket credit?
You must be eighteen (18) years of age or older in order to redeem for this reward. There is a limit of one (1) reward per month, per customer, per email address and per customer household. Customer must purchase a minimum of two (2) tickets from TheTixFix when using each $50.00 live event credit. You must redeem your fifty dollar ($50.00 USD) TheTixFix Credit Code on TheTixFix.com no later than 11:59PM PT on 12/31/2019. Rewards are subject to availability. Please review the Terms & Conditions for complete details. If you redeem multiple times throughout the year, you cannot stack the codes. Each code must be used in separate transactions.

Find Your Trainer FAQ's

What does the personal training session from Find Your Trainer offer include?
This reward includes one (1) free individual personal training session with a participating personal trainer through Find Your Trainer, up to the value of eighty dollars ($80.00 USD). Sessions may include but are not limited to a sixty-minute (60) session, personal exercising consultation, etc.
Can I redeem this reward more than once?
Sorry, you can only redeem this reward once during the Promotional Period.
Can I sell my offer?
This offer is not transferable for sale, resale and is not redeemable for cash.
Do I need to bring anything when I redeem my reward?
Please call the trainer ahead of time to confirm if there is anything additional that you may need to bring.
Are there any restrictions to the free personal training session?
You must be eighteen (18) years of age or older in order to redeem this reward. Limit of one (1) personal training session reward per customer name, per email address and per booking group. Trainers will vary dependent on the geographic location. Please call ahead of time to check availability, to make a reservation if required and for any other details. This reward cannot be combined with any other offers. This reward is valid for one session up to eighty dollars ($80.00 USD). Specific Reward terms and conditions can be found on the Terms & Conditions page.

Beer and Wine Tasting FAQ's

What is a Beer or Wine Tasting Reward?
Beer tasting or wine tasting offers will vary by participating partner. Vouchers are valid for 3 months from the date of issue.
Do I need to bring anything to the venue?
Yes, please remember to bring a valid photo ID with the printed voucher that was emailed to you after you confirmed your offer. Please also call ahead to confirm if there is anything additional that you may need to bring.
Can I give my Beer or Wine Tasting voucher to a friend?
No, the vouchers are not transferable and cannot be sold for cash.
My friend and I both have vouchers to the same venue. Can we go together?
No, your reward is valid for one per customer booking group.
How long do I have to use my Beer or Wine Tasting reward?
All beer or wine tasting vouchers are valid for three months from date of issue. The voucher expiration date is displayed on the voucher.
I changed my mind and want to exchange my reward for another. What do I do?
Sorry, your venue and offer selection is final once you've confirmed.
Are there any restrictions to the Beer Tasting or Wine Tasting reward?
Limit of one reward per customer name and one per booking group. You must be 21 years of age or older in order to redeem this reward. Rewards are subject to promotional availability. The value and types of venues will vary dependent on the geographic location and vendor fulfilling the reward. Please call the venue ahead of time to check availability, to make a reservation if required and for any other details. This reward cannot be combined with any other offers. Your voucher will be valid for 3 months from the date of issue. The voucher expiration date is displayed on the voucher. Specific Reward terms and conditions can be found on the Terms & Conditions page.

Fun Pass FAQ's

What is a Fun Pass Reward?
Fun Pass offers will vary by participating partner. Participating venue activities may include one roller skating admission, one mini-golf admission, one bowling game, one laser tag entry, one museum pass and more. Vouchers are valid for 3 months from the date of issue.
Do I need to bring anything to the venue?
Yes, please remember to bring a valid photo ID with the printed voucher that was emailed to you after you confirmed your offer. Please also call ahead to confirm if there is anything additional that you may need to bring.
Can I give my Fun Pass voucher to a friend?
No, the vouchers are not transferable and cannot be sold for cash.
My friend and I both have vouchers to the same venue. Can we go together?
No, your reward is valid for one per customer booking group.
How long do I have to use my Fun Pass reward?
All Fun Pass vouchers are valid for three months from date of issue. The voucher expiration date is displayed on the voucher.
I changed my mind and want to exchange my reward for another. What do I do?
Sorry, your venue and offer selection is final once you've confirmed.
Are there any restrictions to the Fun Pass reward?
Limit of one reward per customer name and one per booking group. You must be 18 years of age or older in order to redeem this reward. Rewards are subject to promotional availability. The value and types of venues will vary dependent on the geographic location and vendor fulfilling the reward. Please call the venue ahead of time to check availability, to make a reservation if required and for any other details. This reward cannot be combined with any other offers. Your voucher will be valid for 3 months from the date of issue. The voucher expiration date is displayed on the voucher. Specific reward terms and conditions can be found on the Terms & Conditions page.

Yogaia FAQ's

What is Yogaia?
Yogaia is an online yoga studio with hundreds of live and on-demand classes designed to make you feel strong in your body and mind.
Are there any restrictions to the Yogaia Reward?
You must be eighteen (18) years of age or older in order to redeem this reward. Limit of one (1) reward per customer name and per email address. This reward cannot be combined with any other offers. Reward is valid for 30 days from date of activation. Specific reward terms and conditions can be found on the Terms & Conditions page.
How long do I have to use my Yogaia reward?
Your Yogaia membership code will expire on 12/31/19. Your membership begins the day you sign up and will expire automatically at the end of the free membership period which is thirty (30) days.
I changed my mind and want to exchange my reward for another. What do I do?
Sorry, your offer selection is final once you've confirmed.

30% Discount Diet Fitness Pro 360 Kit FAQ's

What is a Diet Fitness Pro 360 Kit?
A Diet Fitness Pro 360 kit from DNAFit is a personalized health and wellbeing reward that uses ground-breaking genetic science to usher in a new era of nutrition and wellbeing. This reward entitles you to 30% off a Diet Fitness Pro 360 kit.
I changed my mind and want to exchange my reward for another. What do I do?
Sorry, your offer selection is final once you've confirmed.
Can I give my reward to a friend?
No, rewards are not transferable and cannot be sold for cash.
Are there any restrictions to the DNAFit reward?
Credit Card is required. Rewards are subject to promotional availability. This reward cannot be combined with any other offers. Limit of one (1) reward per customer name and per email address. You must be eighteen (18) years of age or older in order to redeem this reward. Reward must be claimed before 12/31/19. Specific reward terms and conditions can be found on the Terms & Conditions page.
Can I redeem this reward more than once?
Sorry, you can only redeem this reward once.
Can I sell my offer?
This offer is not transferable for sale, resale and is not redeemable for cash.
Where can I go if I have more questions about DNAFit?
Please visit https://www.dnafit.com/legals/terms.asp to find answers to the most common questions.

Free Diet Fitness Pro 360 Kit FAQ's

What is a Diet Fitness Pro 360 Kit?
A Diet Fitness Pro 360 kit from DNAFit is a personalized health and wellbeing reward that uses ground-breaking genetic science to usher in a new era of nutrition and wellbeing. This reward entitles you to a completely free Diet Fitness Pro 360 kit.
I changed my mind and want to exchange my reward for another. What do I do?
Sorry, your offer selection is final once you've confirmed.
Can I give my reward to a friend?
No, rewards are not transferable and cannot be sold for cash.
Are there any restrictions to the DNAFit reward?
This reward is while supplies last and is subject to promotional availability. This reward cannot be combined with any other offers. Limit of one (1) reward per customer name and per email address. You must be eighteen (18) years of age or older in order to redeem this reward. Reward must be claimed before 12/31/19. Specific reward terms and conditions can be found on the Terms & Conditions page.
Can I redeem this reward more than once?
Sorry, you can only redeem this reward once.
Can I sell my offer?
This offer is not transferable for sale, resale and is not redeemable for cash.
Where can I go if I have more questions about DNAFit?
Please visit https://www.dnafit.com/legals/terms.asp to find answers to the most common questions.